Our Terms & Conditions need to be read before submitting any form, Please make yourself familiar with our cancellation policy and fees before making any booking (on-line and phone bookings) with Universal Driving School.
Universal Driving School will review any driving test or lesson booking request and contact customers with confirmation or alterations to any booking request(s).
All driving test bookings will require the full amount to be paid to Universal Driving School prior to any final bookings. If this fee is not paid, Universal Driving School will not be able to book the test in. Any test that is cancelled/rescheduled will forfeit a portion of the booking fee, equal to the amount normally requested for the deposit ($50) for booking a driving test .
What you must bring to your lesson:
For overseas licence conversion students, please make sure you bring your paperwork and passport and passport as well.
Appropriate footwear – enclosed shoes such as sneakers or ballot flats, not thongs
Universal Driving School offers high quality, excellent value driving lessons for the benefit of our valued customers. To ensure we retain these affordable prices and keep our valued instructors happy, we have to keep them busy with work. Lessons cancelled less than 48 hours prior to a booking directly affects the livelihood of our instructors and is generally unable to be replaced by another lesson, so our cancellation policy is designed to protect our valued instructors.
Universal Driving School may request that online booking requests be paid upfront if considerable risk of cancellation is apparent, prior to confirmation of booking.
Universal Driving School requests a booking fee be paid prior to booking any driving test. Should a driving test be cancelled by customers, this deposit may be forfeited and will not be refunded. Once a test booking is confirmed, rescheduling the time will forfeit the deposit and require it to be paid again.
Universal Driving School reserves the right to charge cancellation fees by either;
mailing an invoice due within 14 days of mailing
by applying additional fees to subsequent lessons; or
by deducting from the number of remaining pre-paid lessons.
Not showing up for your lesson without notice will attract a cancellation fee equal to the total value of the cancelled lesson. Clients with pre-paid lessons will forfeit that lesson from their pre-paid lesson quantity.
Cancellations within 24 hours of your booking may attract a cancellation fee equal to half of the value of the cancelled lesson. Clients with pre-paid lessons may forfeit half of their lesson duration from their pre-paid quantity.
Pre-paid clients who forfeit a portion of their lessons may either choose to have the remaining portion of a lesson added to the end of any other remaining lessons, or pay an fee equal to half the standard lesson price when attending their next booking (if no other lessons are available).
The information contained in this web site is intended to be a guide only and is not considered to be precise as far as the legal interpretations of the traffic laws in Queensland are concerned. For more detailed information, please refer to the TMR web site as well as other relevant bodies.